xingxing
terms, conditions & faqs  
how do I order from xingxing?
does xingxing ship internationally?
what modes of payment does xingxing accept?
what is your return policy?
since your prices are in swiss francs, how would an non-swiss customer be charged?
will my information be kept private?
does xingxing offer wholesale prices?
what is "sweatshop free"?



how do I order from xingxing?
1. online
xingxing wants to make your shopping for you as easy as possible. you can shop all our items online. thanks to the open commerce community for providing the software.

2. email
if you prefer, you email us your order and contact number. we will personally get in touch with you to confirm and take down any details.

3. fax
you can just sort of write what you would like and fax it to +41 1 274 20 35. don't forget to let us know how we can get in touch with you to confirm your order.

does xingxing ship internationally?
yes, we will ship anywhere. we ship with SWISS POST, which is economic and reliable. shipping and handling fees are calculated upon checkout. for more information, contact us at sales@xingxing.ch with your question. please note that the prices on the website do not include shipping costs and that you might have to pay import duties upon receiving our shipment.

what modes of payment does xingxing accept?
swiss customers can pay by bill. international customers can use paypal. please check their website (www.paypal.com) for further details. if you would prefer another mode of payment, please contact us at sales@xingxing.ch with your requirements.

what is your return policy?
we want you to be happy with your purchase and we will happily refund, replace or exchange any unworn item within 10 days of its purchase date. please note that we can only accept returns when you have notified us and obtained a return authorization number beforehand. please email us or call for details.

will my information be kept private?
xingxing respects the privacy of all its customers and visitors. we will not disclose any information that you have provided to any other party for any purpose. credit card payments are not handled through our servers and we don't store any credit card details.

does xingxing offer wholesale prices?
xingxing welcomes orders from retailers and wholesalers. please email or call us to discuss your needs.

what is "sweatshop free"?
a sweatshop is any workplace where workers are subjected to extreme exploitation and not paid a living wage. the textile industry is notorious for using sweatshops. xingxing makes sure our suppliers opose this policy as strong as we do. please educate yourself at www.sweatshop.org

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